---
title: "MoonX"
description: "Advanced cryptocurrency trading platform with professional tools and features."
url: "https://moon-x.io/faq"
language: "en"
---

## FAQ

Find quick answers to your questions about MoonX

## General Questions

What is MoonX? ▼

MoonX is a next-generation cryptocurrency trading platform that offers a complete range of products tailored to all trader profiles. Our platform provides spot trading for long-term investors, futures trading with leverage up to 1000x for experienced traders, as well as copy trading allowing beginners to automatically replicate the strategies of top traders.

Which cryptocurrencies can I trade on MoonX? ▼

MoonX offers a wide selection of popular cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Solana (SOL), and many other altcoins and tokens. The full list of available cryptos: https://moon-x.io/market

Is MoonX regulated? ▼

MoonX operates under the Saint Lucia legal framework through our entity MoonX Ltd (IBC Registration: 2025-00794). Our legal structure enables us to provide cryptocurrency trading services in compliance with international KYC/AML standards. We have chosen to start with a solid legal foundation while actively pursuing additional regulatory licenses in various jurisdictions.

What makes MoonX different from other crypto exchanges? ▼

- Leverage up to 1000x to maximize your potential
- Intuitive interface suitable for beginners and experts
- Competitive fees among the lowest in the market
- Responsive customer support available 24/7
- Enhanced security with cold wallet storage

## Deposits & Withdrawals

How can I deposit funds on MoonX? ▼

- Log in to your account
- Go to the "Deposit" section
- Select your payment method (credit card, bank transfer, crypto)
- Follow the instructions to complete the deposit

Cryptocurrency deposits are generally credited within minutes after blockchain confirmation.

What payment methods are available? ▼

- Credit card (Visa, Mastercard)
- Cryptocurrencies (BTC, ETH, USDT, etc.)
- Bank transfer (contact support@moonx.io)

How long do deposits and withdrawals take on MoonX? ▼

- Crypto deposits: 5-15 minutes (depending on blockchain)
- Credit card: 1-5 minutes
- Bank transfer: 1-3 business days
- Crypto withdrawals: Processed within 8 to 24 hours
- Fiat withdrawals: Unavailable

My withdrawal has been pending for several hours ▼

- Verify that you have confirmed the email verification
- Withdrawals can take up to 24 hours during high activity periods
- Check the status in the "Transaction History" section
- Contact support if the delay exceeds 24 hours: support@moonx.io

I deposited funds but they're not visible ▼

- Wait for the necessary blockchain confirmations (varies by crypto)
- Verify that you sent the funds on the correct network (ERC-20, SOL, etc.)
- Check your transaction history in your account
- If the issue persists after 30 minutes, contact support with your TxID

What happens if I enter the wrong withdrawal address? ▼

⚠️ WARNING: Blockchain transactions are irreversible. If you send funds to the wrong address: MoonX will not be able to recover your funds. Always verify the address multiple times before confirming. Use the "Copy-Paste" function rather than typing manually. Test first with a small amount on a new address.

Why is my withdrawal marked as "Expired"? ▼

- You did not confirm the email within 30 minutes
- The transaction was automatically canceled by the security system
- Your account requires additional verification

Solution: Simply create a new withdrawal request. Expired funds are automatically credited back to your account.

I want to delete a "Pending" transaction ▼

It is not possible to cancel a pending transaction once it has been broadcast.

💡 Good News: A pending transaction does not affect your future deposits in any way. You can continue to make new transactions normally without any restrictions.

## Trading

How do I open a trade on MoonX? ▼

- Select the trading pair (e.g., BTC/USDT)
- Choose your order type: Market (immediate execution) or Limit (at a specific price)
- Set your leverage (1x to 1000x)
- Enter the amount to invest
- Click Buy (Long) or Sell (Short)

Can I trade crypto with leverage on MoonX? ▼

⚠️ Warning: Leverage amplifies your gains BUT also your losses. High leverage carries a risk of rapid liquidation. We recommend beginners start with low leverage (2x-5x).

Yes! MoonX offers leverage ranging from 1x to 1000x. Leverage allows you to increase your market exposure with a smaller initial capital.

What selling options can I set on MoonX? ▼

- Stop Loss: Automatically limits your losses by closing the position at a defined price
- Take Profit: Automatically locks in your gains at a target price
- Market Order: Immediate closure at current market price

Is there a time limit for trading on MoonX? ▼

- Your account has sufficient margin
- You are not liquidated (for leveraged positions)
- The market is open (crypto markets are open 24/7)

Can I trade while a withdrawal is in progress? ▼

- Ensure you have sufficient margin to maintain your open positions
- If your available balance becomes insufficient, you risk liquidation

My trades are not executing ▼

- Insufficient balance: Verify you have enough available funds
- Limit orders: The market price may not have reached your limit price yet
- Market liquidity: For less popular cryptos, execution may be slower
- Technical issue: Refresh the page or contact support

My trade closed without my intervention ▼

- Liquidation: Your margin fell below the required level (leverage too high)
- Stop Loss triggered: The price hit your stop loss level
- Take Profit triggered: Your profit target was reached
- Platform maintenance: Rare, but can happen in case of technical emergency

Check your transaction history to see the exact reason for the closure.

Why can't I see certain cryptos anymore? ▼

- Blockchain technical maintenance
- Low trading volume (insufficient liquidity)
- Security issues detected with the project
- Regulatory requirements in certain jurisdictions

MoonX displays notifications when changes are planned for crypto availability.

## Fees

What are the leveraged trading fees? ▼

- 1x – 9x: 0.050%
- 10x – 24x: 0.060%
- 25x – 1000x: 0.070%

Important: Fees are calculated on the total position size (capital × leverage), not just on your initial margin. Our fees remain very competitive, even with maximum leverage.

What are the spot trading fees? ▼

MoonX applies a fixed fee of 1% per transaction on Spot trades and meme coin trading.

👉 Applies to both buy and sell orders 👉 No hidden fees – you always know what you're paying

## Account & Security

I can't log in to my account ▼

- Verify that you are using the correct email address
- Try resetting your password via "Forgot password"
- Ensure your account is not temporarily locked after multiple failed attempts
- Clear your browser cache or try a different browser
- If the problem persists, contact: support@moonx.io

Can I change my email address? ▼

No, this is not possible, contact support support@moonx.io

How does MoonX keep my funds safe? ▼

- Hot & cold wallet storage solutions
- Regulated payment providers for fiat deposits
- Regular security audits to detect and prevent anomalies

My account is locked ▼

- Automatic security verification triggered by suspicious activity
- Missing or expired KYC documents

Contact support immediately: support@moonx.io to resolve the situation quickly.

My account is "under review" ▼

- Our compliance team is reviewing your account
- Additional verifications are necessary (KYC, AML)
- Unusual activity has been detected and needs to be clarified

Average duration: 24-72 hours What to do: Check your emails for any requests for additional documents. You can also contact support to speed up the process.

How long does KYC verification take? ▼

On average 20 minutes, but can take up to 48 business hours, depending on the volume of requests and document compliance.

Why was my KYC verification rejected? ▼

- Expired document or illegible
- Poor quality photo (blurry, cropped, glare)
- Mismatched information between documents
- Unaccepted document (driver's license depending on country, for example)
- Non-compliant selfie (use a neutral background and good lighting)

Solution: Check the rejection email for specific details and resubmit compliant documents.

What is the difference between "Locked" and "Available Balance"? ▼

- Available Balance: Amount you can use immediately to trade or withdraw
- Locked Balance: Funds engaged in open positions, pending orders, or withdrawals being processed

Example: If you have €1000 total, €400 in open positions → Available: €600 | Locked: €400

## AI Agent

I'm connecting Claude to MoonX and see a "Couldn't register with MoonX's sign-in service" warning — is something wrong? ▼

No — this is a known Claude.ai quirk, not an error on your end or on MoonX's side. When you first add the MoonX connector, Claude may briefly show a "Couldn't register with MoonX's sign-in service" warning. Your connector still works: simply continue the setup and the MoonX tools will appear in Claude as usual.

💡 If the MoonX tools still don't show up, remove the connector in Claude and add it again using the connector URL from your MoonX account. Full setup guide: moon-x.io/ai-agent

## Support

I found a bug ▼

- Send an email to support@moonx.io
- Include a detailed description of the problem
- Add screenshots if possible
- Mention your browser/device and the time of the issue

Bug Bounty Program: Important security bugs may be eligible for a reward.

## Still have questions?

Can't find what you're looking for? Our support team is here to help you.

Contact Support

support@moonx.io