--- title: "MoonX" description: "Advanced cryptocurrency trading platform with professional tools and features." url: "https://moon-x.io/terms" language: "en" --- # TERMS OF SERVICE ## 1. DEFINITIONS - **"Platform" means MoonX website and related services** - **"Services" means all trading and account services** - **"We/Us/Our" refers to MoonX Ltd** - **"You/User" refers to any individual accessing the Platform** - **"CFD" means Contract for Difference** ## 2. ACCEPTANCE OF TERMS By creating an account, accessing the Platform, or using our Services, you agree to be bound by these Terms of Service, Privacy Policy, Risk Disclosure, AML/KYC Policy, Cookie Policy, and Refund Policy. We reserve the right to modify these Terms at any time. Your continued use after modifications constitutes acceptance. ## 3. ELIGIBILITY AND ACCOUNT REGISTRATION ### 3.1 Age and Capacity To use MoonX, you must: - Be at least 18 years of age - Have full legal capacity to enter binding contracts - Not be legally prohibited from trading financial derivatives ### 3.2 Restricted Jurisdictions **MOONX DOES NOT PROVIDE SERVICES TO RESIDENTS OF:** - United States of America (all territories) - All European Union member states - United Kingdom - Canada, Australia, Singapore, Hong Kong, Japan, South Korea - China - Any jurisdiction where CFD trading is prohibited IT IS YOUR SOLE RESPONSIBILITY to determine legality in your jurisdiction. ## 4. TRADING SERVICES ### 4.1 Leverage and Margin - Maximum Leverage: Up to x1000 on selected pairs - Margin Requirements: Engaged Capital - Forced Liquidation: Positions closed if margin falls below required level - Negative Balance Protection: You cannot lose more than account balance ### 4.2 Copy Trading MoonX offers a copy trading feature allowing users to automatically replicate the positions taken by other traders on the Platform. **Automatic Execution and Replication** When you copy a trader, all positions opened and closed by that trader are automatically replicated on your account according to your copy settings (fixed lot size, multiplier, or any other parameter configured in your account). This replication operates independently of any manual action taken by you or the copied trader: the manual closure of a position by the copied trader will automatically trigger the closure of the corresponding position on your account, unless you have previously disabled synchronization for that specific position. **Interactions with Your Manual Positions** You acknowledge and agree that orders placed by a trader you are copying may interact with your open positions, including those you have opened manually. In particular, if the copied trader opens, modifies, or closes a position on an asset on which you already hold a manual position, this may result in a modification of your overall account risk, margin calls, or the partial or total liquidation of your existing positions. MoonX Ltd shall not be held liable for any losses arising from such interactions. **Copy Trading-Specific Risks** You acknowledge that copy trading does not guarantee results equivalent to those of the copied trader, due in particular to differences in configured copy settings, execution delays, market conditions at the time of replication, and interactions with your other open positions. Past performance of a copied trader is not indicative of future results. MoonX Ltd reserves the right to suspend, modify, or discontinue the copy trading feature at any time, without prior notice and without incurring any liability. ### 4.3 Pricing, Execution and Erroneous Quotes **Price Sources** All prices shown on the Platform are derived from third-party liquidity providers and market data vendors. They are indicative of the market at the moment they are received and are not a warranty that any particular price is available, tradable, or free of error. MoonX Ltd does not operate a regulated exchange and does not warrant the accuracy, continuity or timeliness of any price feed. **Slippage and Order Execution** Orders — including market orders, limit orders, stop orders and take-profit and stop-loss instructions — are executed at the price available when the instruction is triggered, which may differ from the price you specified. This difference is called slippage and may be favourable or unfavourable to you. A stop-loss order limits neither your loss to the level you set nor guarantees execution at that level. **Maximum Slippage Policy** To limit the effect of unrepresentative pricing, MoonX applies a maximum slippage bound to take-profit and stop-loss execution. Where the price available at the moment of triggering lies further from your instructed level than the applicable bound, the position is settled at the bound rather than at that price. The bound applies symmetrically: it limits execution that would be unfavourable to you and execution that would be favourable to you alike. Bounds are set per asset class, may be varied to reflect market conditions, and their current values are available on request. **Gaps and Periods of Low Liquidity** Weekends, public holidays, the daily rollover window, scheduled economic releases and other periods of low liquidity can cause prices to gap, spreads to widen substantially and execution quality to deteriorate. These effects are more pronounced on thinly traded instruments. A position held into such a period may be closed at a price materially different from the last price displayed to you. **Suspension of Automatic Execution** Where a price cannot be corroborated — for example the first price received after an interruption in a data feed — MoonX may withhold automatic execution of take-profit, stop-loss and pending orders on the affected instrument until a subsequent price confirms it. A delay in execution arising from this control is not in itself a basis for a claim. **Manifest Error** A Manifest Error means any price, quote, execution or account entry which, in our reasonable opinion, is clearly and materially incorrect at the time it is given or made, having regard to prevailing market conditions. Where a Manifest Error occurs, MoonX may, acting reasonably and in good faith, void the affected transaction, amend its execution price to the price that would have applied had the error not occurred, or reverse any credit or debit arising from it. We will act without undue delay after becoming aware of the error and will notify the affected account. A profit arising from a Manifest Error does not vest in you and may be recovered, including by deduction from your balance. **Exploitation of Pricing Errors** Deliberately trading against prices you know, or could reasonably be expected to know, are erroneous — including placing repeated orders during a pricing anomaly — is a breach of these Terms. We may suspend the account, void the affected transactions, recover the resulting amounts and terminate our relationship with you. **Account Review Holds** Where activity on an account triggers our risk controls, we may place the account under review and hold transfers between your wallets and any withdrawal request for the duration of that review. Reviews are completed without undue delay and you will be informed of the outcome. ## 5. FEES AND CHARGES - Trading Fees: Commissions, spreads, transaction fees - Withdrawal Fees: Processing fees + blockchain network fees - Overnight Fees: Financing charges for positions held overnight - Inactivity Fees: Monthly fees for accounts inactive 90+ days ## 6. DEPOSITS AND WITHDRAWALS ### 6.1 Deposit Terms **NO REFUNDS: All deposits are FINAL and NON-REFUNDABLE.** ### 6.2 Withdrawal Terms - Withdrawals require completed KYC verification - Processing time: 1-5 business days - We may delay/reject withdrawals if fraud suspected ## 7. PROHIBITED ACTIVITIES You agree NOT to: - Use Platform for illegal activities (money laundering, fraud, terrorism financing) - Manipulate markets or engage in abusive trading - Use trading algorithms or bots - Use VPNs to circumvent geographic restrictions - Create multiple accounts or share accounts - Provide false information during KYC Violations result in immediate account suspension and fund forfeiture. ## 8. INTELLECTUAL PROPERTY All content on MoonX (software, trademarks, logos, text, graphics) is exclusive property of MoonX Ltd, protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license for personal trading use only. ## 9. DISCLAIMERS AND RISK ACKNOWLEDGMENT ### 9.1 No Financial Advice **WE DO NOT PROVIDE INVESTMENT, FINANCIAL, TAX, OR LEGAL ADVICE.** ### 9.2 High-Risk Warning **YOU ACKNOWLEDGE:** - Total Loss: You can lose 100% of invested funds - Rapid Losses: With x1000 leverage, 0.1% adverse movement = total loss - Volatility: Crypto markets extremely volatile and unpredictable - No Guarantees: 80-95% of retail traders lose money with CFDs - Example: $100 deposit with x1000 leverage = control $100,000. If market moves 0.1% against you = lose entire $100 ## 10. LIMITATION OF LIABILITY **TO THE MAXIMUM EXTENT PERMITTED BY LAW:** WE SHALL NOT BE LIABLE FOR: - Trading losses or lost profits - Indirect, incidental, consequential, or punitive damages - Technical failures, system errors, force majeure - Losses from unauthorized account access Maximum Liability: Lesser of $ 1,000 USD or fees paid in 12 months. ## 11. PROMOTIONAL BONUSES The +10% Welcome Bonus is a promotional offer subject to the following conditions: - **Bonus: 10%** the bonus is equal to 10% of your deposit amount. - **Maximum amount: $100** whatever the amount deposited, the bonus credited may not exceed $100. - **Capital multiplier: 5x** the bonus is credited immediately and can be used for trading, but it only becomes withdrawable once you have generated a trading volume equal to 5 times its amount. Example: a $100 bonus requires $500 of traded volume before it can be withdrawn. - **Maximum uses: 1x** the bonus may be used only once per user and per account. It cannot be combined with any other promotional offer. ### Final Nature of the Bonus Activating a bonus is irrevocable. Once the bonus has been credited to your account, it is not possible to waive it, cancel it, or request its manual removal, and the conditions attached to it apply until they have been fully met. It is your responsibility to review these conditions before activating the offer. The bonus is credited automatically once the deposit has been validated. No withdrawal will be possible before the volume condition has been met. MoonX reserves the right to cancel any bonus obtained through abuse, multiple accounts, or manipulation of the offer. ## 12. INDEMNIFICATION You agree to indemnify, defend, and hold harmless MoonX from any claims, losses, damages, or expenses arising from: (1) Your use of Platform, (2) Violation of Terms, (3) Violation of laws, (4) Your trading activities. ## 13. SUSPENSION AND TERMINATION We may suspend or terminate your account immediately without notice if you violate Terms, if fraud/illegal activity suspected, if required by law, or for security reasons. Upon termination, trading positions closed and funds (minus fees/liabilities) returned. ## 14. DISPUTE RESOLUTION ### 14.1 Governing Law These Terms governed by laws of Saint Lucia. ### 14.2 Jurisdiction **EXCLUSIVE jurisdiction of courts of Saint Lucia.** BY ACCEPTING THESE TERMS, YOU IRREVOCABLY WAIVE ANY RIGHT TO SUE IN YOUR LOCAL JURISDICTION. ### 14.3 Mandatory Arbitration For disputes exceeding $10,000, binding arbitration in Saint Lucia. You waive right to class action lawsuits. ## 15. CONTACT INFORMATION Email: support@moonx.io Last Updated: November 5, 2025 MoonX Ltd Email: support@moonx.io