Politique de Remboursement - MoonX

Effective Date: November 5, 2025

This Refund Policy outlines terms governing deposits, withdrawals, and refunds for MoonX, operated by MoonX Ltd (Saint Lucia).

Aucun Remboursement sur les Dépôts

Aucun remboursement ne sera émis pour les dépôts effectués sur la plateforme, en aucune circonstance. Une fois qu'un dépôt est confirmé, les fonds sont crédités sur le solde du compte de l'utilisateur et peuvent être utilisés conformément aux Conditions d'Utilisation de la plateforme.

Once deposit confirmed and credited, it CANNOT be refunded
Deposits NOT reversible, regardless of reason
We do NOT process chargebacks, refund requests, or reversals
NO exceptions: change of mind, misunderstanding, dissatisfaction, technical issues, or unauthorized deposits

Rationale: Deposits immediately allocated to trading account and may be used for opening positions, margin requirements, and fees. Once trading activity commences, financial exposure created. Therefore deposits cannot be refunded retroactively.

IF YOU DO NOT ACCEPT THESE TERMS, DO NOT DEPOSIT FUNDS.

Conditions de Retrait

Les utilisateurs peuvent demander le retrait des fonds disponibles à tout moment, à condition que les conditions suivantes soient entièrement remplies :

2.1 Eligible Funds

You may withdraw:

Available account balance (not allocated to open positions)
Realized profits from closed positions
Unused deposited funds

You CANNOT withdraw:

Funds allocated to open positions (margin)
Funds subject to dispute or investigation
Bonus credits (unless specifically stated)

2.2 Mandatory KYC Verification

ALL WITHDRAWALS REQUIRE COMPLETED KYC VERIFICATION. You CANNOT withdraw until you complete KYC:

Basic KYC (Required):

Government-issued photo ID (passport, national ID, driver's license)
Proof of address (utility bill, bank statement within 3 months)
Selfie holding ID document
Personal information verification

Enhanced Due Diligence (for high-risk or large withdrawals):

Source of Funds (SOF) documentation
Source of Wealth (SOW) declaration (for >$50,000 withdrawals)
Additional ID or video verification
Employment/business verification

KYC Processing: Standard 1-5 days; Enhanced 5-10 days; Complex cases up to 30 days.

3. WITHDRAWAL PROCESSING

3.1 Methods

Cryptocurrency: To deposit ETH, USDT, USDC, SOL
Credit/Debit Card: Via MoonPay to same card

3.2 Processing Time

Cryptocurrency: 1-15 Minutes
Credit/Debit Card: 0-24 hours

3.3 Limits

Minimum: $0 USD
Maximum Daily: $50,000
Maximum Monthly: $500,000

4. WITHDRAWAL FEES

Cryptocurrency: 1$ (min withdrawal $10)

5. DENIAL OR DELAY OF WITHDRAWALS

We may delay, suspend, or deny withdrawals if:

KYC incomplete, pending, or rejected
Suspicious/fraudulent activity detected
Account flagged for potential money laundering
Open positions with insufficient margin
Pending disputes, chargebacks, or investigations
Legal order to freeze account
Located in Restricted Jurisdiction
Terms of Service violation

Investigation may take up to 30 days. Funds remain frozen until complete.

6. CHARGEBACKS AND DISPUTES

INITIATING CHARGEBACK IS STRICTLY PROHIBITED.

Consequences of Chargebacks:

Immediate permanent account suspension
Forfeiture of account balance (including profits)
Reporting to fraud prevention databases
Legal action to recover damages and costs
Permanent ban from MoonX

If you have dispute: Contact [email protected] (do NOT initiate chargeback). Allow 30 days for investigation.

7. CONTACT INFORMATION

Email: [email protected]

Subject: "Refund Policy Inquiry" or "Withdrawal Issue"

8. ACKNOWLEDGMENT

En utilisant les services de MoonX, vous reconnaissez avoir lu et accepté entièrement cette Politique de Remboursement.

You have read and understood this Refund Policy
All deposits FINAL and NON-REFUNDABLE
Withdrawals require completed KYC
You will NOT initiate chargebacks
We may delay/deny withdrawals for fraud/AML reasons
You accept exclusive jurisdiction provisions

Last Updated: November 5, 2025

MoonX Ltd