Política de Reembolso - MoonX

Effective Date: November 5, 2025

This Refund Policy outlines terms governing deposits, withdrawals, and refunds for MoonX, operated by MoonX Ltd (Saint Lucia).

Sin Reembolsos en Depósitos

No se emitirán reembolsos por ningún depósito realizado en la plataforma, bajo ninguna circunstancia. Una vez que se confirma un depósito, los fondos se acreditan al saldo de la cuenta del usuario y pueden usarse de acuerdo con los Términos de Uso de la plataforma.

Once deposit confirmed and credited, it CANNOT be refunded
Deposits NOT reversible, regardless of reason
We do NOT process chargebacks, refund requests, or reversals
NO exceptions: change of mind, misunderstanding, dissatisfaction, technical issues, or unauthorized deposits

Rationale: Deposits immediately allocated to trading account and may be used for opening positions, margin requirements, and fees. Once trading activity commences, financial exposure created. Therefore deposits cannot be refunded retroactively.

IF YOU DO NOT ACCEPT THESE TERMS, DO NOT DEPOSIT FUNDS.

Condiciones de Retiro

Los usuarios pueden solicitar el retiro de fondos disponibles en cualquier momento, siempre que se cumplan completamente las siguientes condiciones:

2.1 Eligible Funds

You may withdraw:

Available account balance (not allocated to open positions)
Realized profits from closed positions
Unused deposited funds

You CANNOT withdraw:

Funds allocated to open positions (margin)
Funds subject to dispute or investigation
Bonus credits (unless specifically stated)

2.2 Mandatory KYC Verification

ALL WITHDRAWALS REQUIRE COMPLETED KYC VERIFICATION. You CANNOT withdraw until you complete KYC:

Basic KYC (Required):

Government-issued photo ID (passport, national ID, driver's license)
Proof of address (utility bill, bank statement within 3 months)
Selfie holding ID document
Personal information verification

Enhanced Due Diligence (for high-risk or large withdrawals):

Source of Funds (SOF) documentation
Source of Wealth (SOW) declaration (for >$50,000 withdrawals)
Additional ID or video verification
Employment/business verification

KYC Processing: Standard 1-5 days; Enhanced 5-10 days; Complex cases up to 30 days.

3. WITHDRAWAL PROCESSING

3.1 Methods

Cryptocurrency: To deposit ETH, USDT, USDC, SOL
Credit/Debit Card: Via MoonPay to same card

3.2 Processing Time

Cryptocurrency: 1-15 Minutes
Credit/Debit Card: 0-24 hours

3.3 Limits

Minimum: $0 USD
Maximum Daily: $50,000
Maximum Monthly: $500,000

4. WITHDRAWAL FEES

Cryptocurrency: 1$ (min withdrawal $10)

5. DENIAL OR DELAY OF WITHDRAWALS

We may delay, suspend, or deny withdrawals if:

KYC incomplete, pending, or rejected
Suspicious/fraudulent activity detected
Account flagged for potential money laundering
Open positions with insufficient margin
Pending disputes, chargebacks, or investigations
Legal order to freeze account
Located in Restricted Jurisdiction
Terms of Service violation

Investigation may take up to 30 days. Funds remain frozen until complete.

6. CHARGEBACKS AND DISPUTES

INITIATING CHARGEBACK IS STRICTLY PROHIBITED.

Consequences of Chargebacks:

Immediate permanent account suspension
Forfeiture of account balance (including profits)
Reporting to fraud prevention databases
Legal action to recover damages and costs
Permanent ban from MoonX

If you have dispute: Contact [email protected] (do NOT initiate chargeback). Allow 30 days for investigation.

7. CONTACT INFORMATION

Email: [email protected]

Subject: "Refund Policy Inquiry" or "Withdrawal Issue"

8. ACKNOWLEDGMENT

Al usar los servicios de MoonX, usted reconoce que ha leído y acepta completamente esta Política de Reembolso.

You have read and understood this Refund Policy
All deposits FINAL and NON-REFUNDABLE
Withdrawals require completed KYC
You will NOT initiate chargebacks
We may delay/deny withdrawals for fraud/AML reasons
You accept exclusive jurisdiction provisions

Last Updated: November 5, 2025

MoonX Ltd