MoonX is a next-generation cryptocurrency trading platform that offers a complete range of products tailored to all trader profiles. Our platform provides spot trading for long-term investors, futures trading with leverage up to 1000x for experienced traders, as well as copy trading allowing beginners to automatically replicate the strategies of top traders.

MoonX offers a wide selection of popular cryptocurrencies, including Bitcoin (BTC), Ethereum (ETH), Solana (SOL), and many other altcoins and tokens. The full list of available cryptos: https://moon-x.io/market

MoonX operates under the Saint Lucia legal framework through our entity MoonX Ltd (IBC Registration: 2025-00794). Our legal structure enables us to provide cryptocurrency trading services in compliance with international KYC/AML standards. We have chosen to start with a solid legal foundation while actively pursuing additional regulatory licenses in various jurisdictions.

• Leverage up to 1000x to maximize your potential
• Intuitive interface suitable for beginners and experts
• Competitive fees among the lowest in the market
• Responsive customer support available 24/7
• Enhanced security with cold wallet storage

• Log in to your account
• Go to the "Deposit" section
• Select your payment method (credit card, bank transfer, crypto)
• Follow the instructions to complete the deposit

Cryptocurrency deposits are generally credited within minutes after blockchain confirmation.

• Credit card (Visa, Mastercard)
• Cryptocurrencies (BTC, ETH, USDT, etc.)
• Bank transfer (contact [email protected])

• Crypto deposits: 5-15 minutes (depending on blockchain)
• Credit card: 1-5 minutes
• Bank transfer: 1-3 business days
• Crypto withdrawals: Processed within 8 to 24 hours
• Fiat withdrawals: Unavailable

• Verify that you have confirmed the email verification
• Withdrawals can take up to 24 hours during high activity periods
• Check the status in the "Transaction History" section
• Contact support if the delay exceeds 24 hours: [email protected]

• Wait for the necessary blockchain confirmations (varies by crypto)
• Verify that you sent the funds on the correct network (ERC-20, SOL, etc.)
• Check your transaction history in your account
• If the issue persists after 30 minutes, contact support with your TxID

• You did not confirm the email within 30 minutes
• The transaction was automatically canceled by the security system
• Your account requires additional verification

Solution: Simply create a new withdrawal request. Expired funds are automatically credited back to your account.

It is not possible to cancel a pending transaction once it has been broadcast.

💡 Good News: A pending transaction does not affect your future deposits in any way. You can continue to make new transactions normally without any restrictions.

• Select the trading pair (e.g., BTC/USDT)
• Choose your order type: Market (immediate execution) or Limit (at a specific price)
• Set your leverage (1x to 1000x)
• Enter the amount to invest
• Click Buy (Long) or Sell (Short)

Yes! MoonX offers leverage ranging from 1x to 1000x. Leverage allows you to increase your market exposure with a smaller initial capital.

• Stop Loss: Automatically limits your losses by closing the position at a defined price
• Take Profit: Automatically locks in your gains at a target price
• Market Order: Immediate closure at current market price

• Your account has sufficient margin
• You are not liquidated (for leveraged positions)
• The market is open (crypto markets are open 24/7)

• Ensure you have sufficient margin to maintain your open positions
• If your available balance becomes insufficient, you risk liquidation

• Insufficient balance: Verify you have enough available funds
• Limit orders: The market price may not have reached your limit price yet
• Market liquidity: For less popular cryptos, execution may be slower
• Technical issue: Refresh the page or contact support

• Liquidation: Your margin fell below the required level (leverage too high)
• Stop Loss triggered: The price hit your stop loss level
• Take Profit triggered: Your profit target was reached
• Platform maintenance: Rare, but can happen in case of technical emergency

Check your transaction history to see the exact reason for the closure.

• Blockchain technical maintenance
• Low trading volume (insufficient liquidity)
• Security issues detected with the project
• Regulatory requirements in certain jurisdictions

MoonX displays notifications when changes are planned for crypto availability.

• 1x – 9x: 0.050%
• 10x – 24x: 0.060%
• 25x – 1000x: 0.070%

Important: Fees are calculated on the total position size (capital × leverage), not just on your initial margin. Our fees remain very competitive, even with maximum leverage.

MoonX applies a fixed fee of 1% per transaction on Spot trades and meme coin trading.

👉 Applies to both buy and sell orders 👉 No hidden fees – you always know what you're paying

• Verify that you are using the correct email address
• Try resetting your password via "Forgot password"
• Ensure your account is not temporarily locked after multiple failed attempts
• Clear your browser cache or try a different browser
• If the problem persists, contact: [email protected]

No, this is not possible, contact support [email protected]

• Hot & cold wallet storage solutions
• Regulated payment providers for fiat deposits
• Regular security audits to detect and prevent anomalies

• Automatic security verification triggered by suspicious activity
• Missing or expired KYC documents

Contact support immediately: [email protected] to resolve the situation quickly.

• Our compliance team is reviewing your account
• Additional verifications are necessary (KYC, AML)
• Unusual activity has been detected and needs to be clarified

Average duration: 24-72 hours What to do: Check your emails for any requests for additional documents. You can also contact support to speed up the process.

On average 20 minutes, but can take up to 48 business hours, depending on the volume of requests and document compliance.

• Expired document or illegible
• Poor quality photo (blurry, cropped, glare)
• Mismatched information between documents
• Unaccepted document (driver's license depending on country, for example)
• Non-compliant selfie (use a neutral background and good lighting)

Solution: Check the rejection email for specific details and resubmit compliant documents.

• Available Balance: Amount you can use immediately to trade or withdraw
• Locked Balance: Funds engaged in open positions, pending orders, or withdrawals being processed

Example: If you have €1000 total, €400 in open positions → Available: €600 | Locked: €400

• Send an email to [email protected]
• Include a detailed description of the problem
• Add screenshots if possible
• Mention your browser/device and the time of the issue

Bug Bounty Program: Important security bugs may be eligible for a reward.