REFUND POLICY

Effective Date: November 5, 2025

This Refund Policy outlines terms governing deposits, withdrawals, and refunds for MoonX, operated by MoonX Ltd (Saint Lucia).

1. NO REFUNDS ON DEPOSITS

ALL DEPOSITS ARE FINAL AND NON-REFUNDABLE UNDER ANY CIRCUMSTANCES.

  • Once deposit confirmed and credited, it CANNOT be refunded
  • Deposits NOT reversible, regardless of reason
  • We do NOT process chargebacks, refund requests, or reversals
  • NO exceptions: change of mind, misunderstanding, dissatisfaction, technical issues, or unauthorized deposits

Rationale: Deposits immediately allocated to trading account and may be used for opening positions, margin requirements, and fees. Once trading activity commences, financial exposure created. Therefore deposits cannot be refunded retroactively.

IF YOU DO NOT ACCEPT THESE TERMS, DO NOT DEPOSIT FUNDS.

2. WITHDRAWAL CONDITIONS

While deposits non-refundable, you may withdraw available account balance anytime, subject to conditions below.

2.1 Eligible Funds

You may withdraw:

  • Available account balance (not allocated to open positions)
  • Realized profits from closed positions
  • Unused deposited funds

You CANNOT withdraw:

  • Funds allocated to open positions (margin)
  • Funds subject to dispute or investigation
  • Bonus credits (unless specifically stated)

2.2 Mandatory KYC Verification

ALL WITHDRAWALS REQUIRE COMPLETED KYC VERIFICATION. You CANNOT withdraw until you complete KYC:

Basic KYC (Required):

  • Government-issued photo ID (passport, national ID, driver's license)
  • Proof of address (utility bill, bank statement within 3 months)
  • Selfie holding ID document
  • Personal information verification

Enhanced Due Diligence (for high-risk or large withdrawals):

  • Source of Funds (SOF) documentation
  • Source of Wealth (SOW) declaration (for >$50,000 withdrawals)
  • Additional ID or video verification
  • Employment/business verification

KYC Processing: Standard 1-5 days; Enhanced 5-10 days; Complex cases up to 30 days.

3. WITHDRAWAL PROCESSING

3.1 Methods

  • Cryptocurrency: To deposit ETH, USDT, USDC, SOL
  • Credit/Debit Card: Via MoonPay to same card

3.2 Processing Time

  • Cryptocurrency: 1-15 Minutes
  • Credit/Debit Card: 0-24 hours

3.3 Limits

  • Minimum: $0 USD
  • Maximum Daily: $50,000
  • Maximum Monthly: $500,000

4. WITHDRAWAL FEES

  • Cryptocurrency: 1$ (min withdrawal $10)

5. DENIAL OR DELAY OF WITHDRAWALS

We may delay, suspend, or deny withdrawals if:

  • KYC incomplete, pending, or rejected
  • Suspicious/fraudulent activity detected
  • Account flagged for potential money laundering
  • Open positions with insufficient margin
  • Pending disputes, chargebacks, or investigations
  • Legal order to freeze account
  • Located in Restricted Jurisdiction
  • Terms of Service violation

Investigation may take up to 30 days. Funds remain frozen until complete.

6. CHARGEBACKS AND DISPUTES

INITIATING CHARGEBACK IS STRICTLY PROHIBITED.

Consequences of Chargebacks:

  • Immediate permanent account suspension
  • Forfeiture of account balance (including profits)
  • Reporting to fraud prevention databases
  • Legal action to recover damages and costs
  • Permanent ban from MoonX

If you have dispute: Contact [email protected] (do NOT initiate chargeback). Allow 30 days for investigation.

7. CONTACT INFORMATION

Email: [email protected]

Subject: "Refund Policy Inquiry" or "Withdrawal Issue"

8. ACKNOWLEDGMENT

BY DEPOSITING, YOU ACKNOWLEDGE:

  • You have read and understood this Refund Policy
  • All deposits FINAL and NON-REFUNDABLE
  • Withdrawals require completed KYC
  • You will NOT initiate chargebacks
  • We may delay/deny withdrawals for fraud/AML reasons
  • You accept exclusive jurisdiction provisions

Last Updated: November 5, 2025

MoonX Ltd