Support - MoonX

Get help and support for your MoonX trading platform needs. Our team is here to assist you.

Check Our FAQ First

Before contacting support, please check our Frequently Asked Questions page. You might find the answer to your question there, saving you time and getting you back to trading faster.

Visit FAQ Page →

Contact Information

Email Support

For any questions, technical issues, or support requests, please contact us at:

Response Time

We aim to respond to all support requests within 24 hours during business days. For urgent matters, please mark your email as 'URGENT' in the subject line.

Support Hours

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM UTC. Weekend inquiries will be addressed on the next business day.

Common Support Topics

Our support team can help you with:

  • Account verification and KYC issues
  • Deposit and withdrawal problems
  • Trading platform technical issues
  • Account security and login problems
  • Questions about fees and charges
  • General platform usage questions

Before Contacting Support

To help us assist you faster, please have the following information ready:

  • Your registered email address
  • Detailed description of the issue
  • Screenshots or error messages (if applicable)
  • Transaction ID or order number (if relevant)
  • Date and time when the issue occurred

Emergency Contact

For critical security issues or urgent account problems, please contact us immediately at the support email with 'EMERGENCY' in the subject line.